Below are instructions to submit a refund request to support on your listing after Logging to Registration Center and selecting your listing from the drop-down.
  • Note: ACTIVE cannot refund participants without sufficient funds during current pay period - check Payment Report before submitting
  • Note: typically does not issue refunds for standard registrations - ACTIVE will consider issuing a refund for duplicate transactions (participant charged twice)
  • Note: We recommend handling all fee adjustments and refunds offline directly with participant - please refer to Making Purchases section of our Terms of Use
  1. Visit Contact Us form
  2. Within What’s your question? field, enter:
a. Please issue refund to Participant Name for Event Name(s)/Listing ID(s)
b. Details of refund: [reason for issuing refund, refund amount, Order ID, etc.]
  1. Click Send