Below are instructions to submit a refund request to support on your listing after Logging to Registration Center
and selecting your listing from the drop-down.
- Note: ACTIVE cannot refund participants without sufficient funds during current pay period - check Payment Report before submitting
- Note: ACTIVE.com typically does not issue refunds for standard registrations - ACTIVE will consider issuing a refund for duplicate transactions (participant charged twice)
- Visit Contact Us form
- Within What’s your question? field, enter:
a. Please issue refund to Participant Name for Event Name(s)/Listing ID(s)
b. Details of refund: [reason for issuing refund, refund amount, Order ID, etc.]