Below are details about support packages offered by ACTIVE Network for RegCenter Endurance customers. Each package includes details of support channels and options.
 
Support Level/PackagePackage Details
TAM
TECHNICAL
ACCOUNT
MANAGER
(TAM)
Unparalleled expertise and support for organizations requiring a customized experience

- A dedicated single point of contact for technology-related questions and coordination of issue resolution
- 24/7 access to online Help Center
- 24/7 email case submission
- Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance
- 24/7 emergency phone support to assist you with critical business issues
- 4 hour email response times that keep your business running fast with quick responses to important matters
- Tailored solutions through personalized support and in-depth knowledge of your business
- Proactive defect and infrastructure management that anticipates your unique business needs
- Proactive communication from Support staff to ensure that your specifications are addressed
- Rush event support to keep large-scale events running smoothly
- Prioritized case handling so your business-critical issues will be addressed quickly and efficiently
- Assistance with helping you overcome the most complex setups and management of major transformational initiatives
- Driving product improvements for your business by taking your feedback into account
Enterprise
ENTERPRISE
Designed for leading-edge organizations with complex requirements

- A dedicated line of communication with a team of senior product experts
- 24/7 access to online Help Center
- 24/7 email case submission
- Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance
- 24/7 emergency phone support to assist you with critical business issues
- 4 hour email response times that keep your business running fast with quick responses to important matters
- Tailored solutions through personalized support and in-depth knowledge of your business
- Proactive defect and infrastructure management that anticipates your unique business needs
- Proactive communication from Support staff to ensure that your specifications are addressed
- Rush event support to keep large-scale events running smoothly
- Prioritized case handling so your business-critical issues will be addressed quickly and efficiently
Advanced
ADVANCED
Resolving issues has never been easier through a variety of support channels

- Access to a team of product experts
- 24/7 access to online Help Center
- 24/7 email case submission
- Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance
- 24/7 emergency phone support to assist you with critical business issues
- 24-hour email response times to provide efficient resolutions to your inquiries
- Proactive defect and infrastructure management that anticipates your unique business needs
- Proactive communication from Support staff to ensure that your specifications are addressed
Standard
STANDARD
- Access to a team of product experts
- 24/7 access to online Help Center
- 24/7 email case submission

Upgrades to other support packages are available. Please contact your Account Manager, call 469-291-0337, or email sales for further information.