The From: field in the Send Email tool can't be changed from This is due to an issue where email service providers have adopted a policy called DMARC. DMARC basically states that no emails can be accepted with a FROM email address that originates from any server other than the actual owner. For example, an email of could not be sent from LeagueOne as it wasn't sent from Google's email servers. A few work around have been listed below.

1. Send email from another email service provider requesting parents add as a contact
  • Note: Create Contact List from LeagueOne to  generate parents' email addresses
2. Update Welcome Page requesting parents add as a contact