Below are instructions to claim a registration within MyEvents after logging into ACTIVE.com with an existing Passport account.
 
  • Note: Please make sure the registrant is yourself. DON'T claim others' registrations to your own account.
  1. Navigate to https://myevents.active.com
  2. Within Claim Registration box, enter Registration number (ID)
  • Note: Registration numbers begin with the letter R, such as R-00TLJL7Q. You can find your Registration ID in your registration confirmation or the claim registration reminder email you received.
  • Note: Copying and pasting registration number is recommended to avoid mistakes such as typing the number "0" as the letter "o" or vice versa; also please delete any whitespaces at the start or end
  1. Click Go
  • Note: It might take a few minutes for the system to locate your registration
ACTIVE.com--My-Events
  1. Verify registration information
  2. Click Save in pop up window   
User-added image
 
Note: If you enter an invalid registration number or a registration was already claimed, you will encounter the respective error message
ACTIVE.com--Claim-Registration--Errors
Note: The claim will fail if the primary information (name, email address, date of birth and gender) of your account does not exactly match what was used to registration. Please CONTACT US for further assistance in such case.​