If you can log into Active.com, but receive the following error message when logging into Active Giving, it is because your Active.com account is not associated with Active Giving.
 
User-added image

Below are the instructions to associate Active.com account with Active Giving:
  1. Navigate to http://www.active.com/explorer
  2. Enter your ACTIVE Passport Username (email address) and Password
  3. Click Continue
  4. Re-enter Password
  5. Click SKIP
  • Note: Leave other fields blank.
User-added image