On July 17th, 2018 ActiveWorks Endurance released a new feature that allows event directors to merge identical people within agencies to improve the accuracy of data.

Identical people are identified as people with the matching first name, last name, email address, and date of birth. Duplicate people with matching identifiers have been merged, along with corresponding revenue, registrations, merchandise, and engagement.

For PARTICIPANTS editing EXISTING registrations:

In the MyEvents website participants can edit their date of birth to merge his/her account with an existing account. Participants cannot edit first name, last name, date of birth, and email in the MyEvents website.
  1. Participants logs in to myevents.active.com
  2. Navigate to view an event registration
  3. Select Edit registration button
  4. Modify date of birth
  5. Select Save
  6. On the Merge accounts prompt, select OK to approve the merge of the two accounts
    • User-added image
After two accounts are merged:
  • All registrations belonging to the original two accounts are placed under the single, final account
  • All statistics for the final account are re-calculated by combining the data in the original two accounts
  • Merged persons cannot be split again