Below are instructions for participants to transfer an existing registration to someone else after logging into ACTIVE.com and accessing My Events.
A confirmation message appears verifying that the transfer process was initiated. The accepting participant will receive an email inviting them to claim the registration and they may refer to the instructions in the article Accept Registration Transfer.
Note: Please Claim Registration in My Events first if you cannot see it in My Events.
Note: The transfer option is only available if the organizer allows this action and the deadline hasn't been reached. If this option is not available, transfers may not be allowed. Please contact the organizers for help.
Note: The transfer option is only available if the organizer allows this action and the deadline hasn't been reached. If this option is not available, transfers may not be allowed. Please contact the organizers for help.
- Click Transfer registration
- Enter the recipient's email address at Email address
- Enter the recipient's email address again to confirm at Confirm email address
- Click Submit
Note: Registrations for someone below 18 can only be viewed and transferred by the guardian who registered them; registrations made by someone else on your behalf (if you are an adult) can be transferred by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be transferred.
Note: Transfers may only be completed into the same category - if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.
Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.
Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.
Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process - ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.
Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20.
Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.
Note: Registrations can't be transferred to a minor, please contact the event organizer with such requests.
Note: Once online registration is unavailable (event registration is closed or sold out), registration transfer can't be completed.
Note: Transfers may only be completed into the same category - if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.
Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.
Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.
Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process - ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.
Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20.
Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.
Note: Registrations can't be transferred to a minor, please contact the event organizer with such requests.
Note: Once online registration is unavailable (event registration is closed or sold out), registration transfer can't be completed.
