Below are the most frequently asked questions related to the NetGeneration Safe Play background screening process. Please be sure to review the following before reaching out to our support teams!
  • I am a coach/captain who needs to go through the Safe Play process for Junior Team Tennis, where should I go to start?
All Net Generation providers and USTA Junior Team Tennis volunteers and coordinators must navigate to https://netgeneration.usta.com/ and select “Become a Provider” to begin the registration process. This module includes all Safe Play components as well. Step by step instructions are shown in the Net Generation Team Tennis Account Creation and Safe Play Help Guide or this PDF. If you have questions regarding Safe Play please go to JTT and Officials SafeSport Training or email safeplay@usta.com
  • How do I check the status of my NCSI Background Screen?
To check the status of your screening or to obtain your NCSI applicant ID, please go to NCSI Registrant Status Check. If you have questions regarding your background screening please contact NCSI at clientservices@ncsisafe.com or (866) 833-7100​​
  • I have started the Safe Play process on Net Generation but still can't access my teams that I am a captain for on TennisLink. What else do I have to do to access my teams? 
You can check your Safe Play status by logging into My Tennis page on TennisLink and click the My Account link. Under Safe Play Process, you will see all the information for Safe Play and any steps that might be missing. Click the link on the page or head over to Net Generation to complete your Safe Play process
  • 1 of the 3 aspects of Safe Play has expired. What do I do to renew?
When trying to access TennisLink you will be prompted to let you know that your Safe Play Compliance is about to expire. Please click the link to renew your eligibility. You can also go to My Tennis page on TennisLink and click the Manage Account link > Safe Play Process tab to check your Safe Play eligibility status
  • My legal name that I used on the NCSI website differs from the name I have used to create my NetGeneration Provider/TennisLink Member account. What do I do?
This should not impact your ability to access or link your accounts. If you run into any issues during the Safe Play process or unable to login and access TennisLink please email linkteam@usta.com and safeplay@usta.com and provide us with your USTA/Team Tennis Account number(s) and your 16 digit NCSI applicant ID
  • I have multiple accounts. One in TennisLink, one in Net Generation. How do I sync my different accounts and not lose any roles or data associated with my accounts?
Please email linkteam@usta.com with the following information so we can help you navigate this issue:
  • Your USTA/Team Tennis Account numbers
  • Email Address
  • Your 16 digit NCSI Applicant ID