Below are instructions to claim a registration within MyEvents after logging into ACTIVE.com with an existing Passport account.
- Note: Please make sure the registrant is yourself. DO NOT claim others' registrations to your own account, even your family's.
- Navigate to https://myevents.active.com
- Click CLAIM REGISTRATION bar at the top
- Enter Registration number (ID)
- Note: Registration numbers begin with the letter R, such as R-00TLJL7Q. You can find your Registration ID in your registration confirmation or the claim registration reminder email you received.
- Note: Copying and pasting registration number is recommended to avoid mistakes such as confusing the number "0" with the letter "o".
- Click Submit on the right
- Confirm registration information on the pop-up form
- Click Save
- A reminder in green will show up if claim is successful and you will see the registration after refreshing the page
- Note: If you enter an invalid registration number or a registration was already claimed, you will encounter the respective error message.
Note: The claim will fail if the primary information (name, email address, date of birth and gender) of your account does not exactly match what was used to registration. Please CONTACT US for further assistance in such case.
