Events using ACTIVE Network systems may offer participants the option of purchasing ACTIVE Refund. This is an optional add-on to ensure the participants' full registration fees are refundable if they are unable to participate in the event.

For questions and inquiries regarding the program, contact our consumer support team at

To submit a refund application, visit

Have your Reference ID handy from your ACTIVE Refund Purchase Information email.
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Still can’t locate it? Please send us an email at

You can request a refund for your registration anytime, so long as it is more than 48 hours before the event.

Your eligible refund amount is noted on your ACTIVE Refund Purchase Information email. This amount is the total paid less any processing fees and the ACTIVE refund purchase cost. If you are on a payment plan, only the completed installments are eligible for a refund.

The purchase of ACTIVE Refund is final and is non-transferrable to other events or participants.

In the event you receive a refund, the event organizers will be notified that you forfeit your spot in the event.

Refunds will be received within 5-7 business days.

For full terms and conditions, visit